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Return & Cancellation Policy

RCAG does not accept any kind of returns created by customers for edible items related to Confectionery (Chocolates) and Bakery Products (Cookies, Muffins and etc) to maintain quality, health and hygiene factors. The customers who are ordering products using RCAG Kart are requested to cancel products before the order has been generated by us. In-case if the damages occur during transit or during delivery of confectionery and bakery products RCAG would be liable to refund the full amount to customers. Any kind of order or transaction done by customers at RCAG’s online website related to fraudulent activities can be cancelled by us on immediate basis with sole discretion. In-case the gifts returned by customers apart from edible items such as confectionery & bakery products are suspected to be broken, scratched or damaged in such condition it would be resulting towards non-refundable payments. Such gifts being returned by customers have to be shipped at their own costs and refund would be generated after seeing condition of products after 10 days by inspecting products quality, designs and damages either being made or not.